In december when I signed up the company was good, customer service great and bandwidth uncapped...
My company applies for a 1gig contract at the end of Mai 2005 and I get a story bad enough to be ficticious.
Check it...I registered online for a 1gig account in the last week of mai. I did not receive confirmation. So I called after 48 hours to see when the modem would get here as I have already told our current ISP to remove us from their service (after 8 years of loyalty) So when I phoned a lady on the other end informed me that the modem would arrive middle of next week due to administrative task and account finalisations. Fine. Didnt happen. Called again. This time the Desktop modem was out of stock. Next shipment due in 2 weeks...ok...that can happen. 3rd week in june I call again. Modem finally in stock since a long time apparently. So I get promised the modem would get delivered on monday...27th June.
Did it happen? Dont be naive...
So I call up again and after 11 minutes on hold I get a human person on the line who again promises delivery...at which point I asked for a manager. Ms Moosa (who has excellent training in customer support) promised the modem to be delivered today along with a token of apology for the long wait. Great...someone who will finally take care of this mess. 4pm rolls around and something with the language skills of a drunk 4 year old obese toddler comes wandering in. Hands me a bag and hey looky here: NO MODEM. But a reeeaallllyy niiicee (I'm sorry sarcasm is so hard to type) t-shirt,pen and paper book is included in the bright orange bag. So I call up another manager Mr Hell I cant remember his name at the moment...so he talks to the guy and after 10 minutes he hands me a modem. Not ours but someone elses. Ok sooo heres the next complication: Seeing these modems have serials which need to be assigned to your account it will take some time to get them registered with the support team. Joygasm. Skipping ahead after 2 fruitless promises from the support team the modem is active. We can finally surf the net.
It lingers on like a dead woodchuck in the grooves of a Goodyear F1 Tire...later that day I get a phone call from some guy from accounts who wants to tease me with the question:"Do you still want your modem?"
WTF?
I politely tell him it has been delivered and to stop making unfunny jokes.
Next up WBS (efficient in this department) debits our account with a strange amount, which after giving myself some free time I begin to call accounts dept.
Now heres something I never got before: If accounts doesnt pickup the phone settings manager comes up...yeah...Yuo can go to root menu which will disconnect you, dial another extension which I have no listing for and finally the best: Listen to your messages. Yes you read right. So I typed 0001 which is std procedure for most telecom systems and I got this funny message:
"Hi this is an extremely irrate iburst user, I wont bother leaving my number since this company doesnt get back me anyway since it sucks!"
Oookay. Someone got a cheap switchboard.
Oh and from my personal account side I got mailbombed by six e-mails demanding me to pay my juli invoice...which I enquired about and it turns out this is a problem at the moment.
To sum up:
What the Hell happened to WBS?
Did somebody put the proudly South African sticker on the logo?
How does the business survive with this Bull? They are worse than...yes worse...than TELKOM. At least Telkom comes through 73% of the time.
Thank you for reading....and if you work for WBS may I suggest doing a 180, uncapping yourselves and get new mangement cause at least then users would tolerate this sort of treatment.
