Okay, when I first got acquainted with eBucks I thought it was wonderful. The FNB staff were very helpful, always returning my calls promptly, always being helpful.

Then everything just went to hell, the honeymoon is now over.

Let me explain my problem, I can use eBucks as my internet banking, this is easy enough. So tonight I tried to transfer some money to tech_phil, this did not go well. The bloody website tells me that I am over my daily limit. So I think to myself that the amount of money I have to transfer is quite a bit and it might be more. So I surf around the site looking for a solution, I find it. Turns out my daily limit is set to 0. Okay, I change it. Nothing. Returns an error saying something about someone going to phone me to correct my problem. THis was at 3 o'clock in the afternoon today. Nothing happens, no-one phones my cellphone or homw phone. Okay, I think, I will simply call them.

Thats when I get some annoying deaf poes on the line. He tells me to do exactly what I just did. I tell him that I have tried before and I failed miserably at it, I fall short of laying all my woes upon this man. So I try again, he wouldn't take no for an answer. Fail again. He then proceeds to tell me that someone has phoned me and activated me for internet banking. I explain that I do not understand. He is not impressed. I go on to tell him that yes, someone has activated my account for internet banking, the proof is that I am doing it right now. He then tells me that that is not the activation he is talking of.

You see, since I have a savings account, I can't transfer money. However, I can phone back tomorrow so someone can fix it.

This left me thinking a few things:

What the fuck is the point of using eBucks if all one can do is look at how much he has in his bank account? I get SMS updates anyway, you bunch of dopey twats.

What the fuck is the point of internet banking if it has to be confined to office hours? I know what you are thinking: 'Blah blah get it fixed once and it will work forever blah blah' but that is besides the point. I want it and I want it now. I was at school the whole bloody day, I need a service that can help me after hours. Thats why I signed up for internet banking.

In short: I now have a service that is as usefull as being kicked in the nuts by Binky, the world's tallest midget.

until tomorrow then it works perfectly?

I have had access to my eBucks account for two weeks. Why the hell should this require some sort of seperate activation? Its bullshit, I refuse to tolerate it, also, I have school during office ours tomorrow, I can't phone them, they phone me. So the odds of it working tomorrow aren't great.

Also, I said to someone that I would pay them tonight, thanks to the stupidity of FNB, I can't kepp my word. That doesn't make me a happy person.

LoudHoward....

Don't worry,i'll send a few "friends" over.....



Don't be so hard on yerself,i deal with banks almost daily and if things seem like they're going smoothly then i get worried because i know SOMEONE screwed up......with a medium sized company like we are the banks just don't give a shit,with the man on the street it's worse.

Believe me,i understand

Banks are the pits. anyway the only bank i reckon is worth dealing with for internet banking is 20twenty.

Cheers

I work for the FirstRand group and I must admit, I thought all these EBucks problems had been sorted out years ago.

AFAIK, there aren't any savings accounts at FNB. Everyone was converted to current accounts.

Hope it gets sorted out.

Nope, I do not have a current account.

Here I am, at school, I just phoned FNB druing break and guess what I found out. eBucks is pointless for me. Thats right. All I can do is look at my money. I have a futureforward account that I can't do anything with.

What the fuck is wrong with this picture? Now I have to go to a bank and get my account changed. What the fuck for? Maybe I should change my bank while I am at it. I can't stand this shit. I also got some cocky bitch on the phone when I called them. Kept saying it was my fault for not asking.

How the fuck am I supposed to know that. Its not like I would ever have thought of asking 'Hey, will this internet banking service that I am signing up for actually do anything or will it just accompany these sms'es I get?'

Fucking hell, I am hacked off.

yeah that is pretty pathetic of them. Change to 20twenty.

Futureforward isn't a proper savings account. Its difficult to explain. Look at their site for more clarification.

I would report that woman in a heartbeat. This company is so focused on customer service, its scary. I personally won't let one bad apple in the bunch ruin this company's reputation.

Banks aren't cheap... do your homework before you change.

Hmm.. This is my story.

About three weeks ago I decide to see if I can do internet banking as I'm in Botswana. Try to logon to the site just to get and error message. Seems like the site is down.

So the following day I decide to try again and I can access the site. I browse around and eventually find the Internet Bank page. Enter my card but I forget what my pin code is. I try a few combinations then give up. Two days later I draw money at the ATM no problem.

Then a week goes by then I try draw money again just to be told that something is wrong with my card. I go to FNB Botswana only to be told everything looks alright yet I can draw money.

I phone FNB SA and they tell me my card has been cancelled(most probably wrong pin code interested).

Now I'm stuck with out my card in Botswana. FNB is really ticking me off. I'd love to change over to 20/20 but it's a Mastercard. Here in Bots mastercards don't work so well. VISA is great though.

Gonna go over to FNB Bots tomorrow to try sort this shit out.

This I would do if I was you.
There is an expression
Mine would be
Phone them up.
Send them a link to this forum so that they can see who all is pissed with them.
And if you've got the spare time send out emails to them, online news and anyone else you want and drwa nice little pictures of you bent over... getting it from behind... from FNB... thats using a 24" strap on dildo... comed with sandpaper...

See where I'm going....