I must complain. They are so slow and is useless at giving information. Come on boys, get in shape.

I don't know why the hell they bothered opening a CPT branch. It was quicker getting it straight from JHB as they don't even have stock down here. Stupid retards.
As you know my mobo died. I thought OK instead of ordering from JHB I'd wait till Monday 12th for CPT to open so I could get a new mobo. Firstly they delayed opening to Wednesday 14th. Then it took 2 days to open an account. They ordered it finally last Friday and it's still not here yet. Over 13 days without a mobo.

DAMN!

That is some bad service!!!!

Solo, I feel ur pain...

'Hi I would like to know if you have the latest revision of the abit IC7-MAX3 motherboard'

(rude voice)'yes'

'Well then please tell if the divider and vdimm voltages are fixed'

'You flash the BIOS'

'Excuse me?'

'You flash the BIOS and all the problems are solved'

'Ummmmmm. One of the problems is solved by removing a transistor from the board'

'You flash the BIOS to the latest version and all the problems are solved'

'THIS problem can't be solved by flashing the BIOS'

'Then I have never heard of it, (arrogant voice) are you sure you know what you are talking about?'

'I have the abit website in front of me'

'Well I haven't heard of this before'

'Well now you have, how do you propose to fix this problem?'

'You flash the BIOS'

'Thanks bye'.

Is it any wonder I bought the ASUS board?

took me 4 weeks to get a replacement for my IC7, reckon they lost it because they couldnt tell me where the hell the board was in that time, they only gave me a new one when i absolutely lost my temper and demanded to know what the hell was going on.

so yeah, they arent the best by any stretch of the imagination, still reckon they better than rectum though

Rectum suck as well. They had better give me the warranty for my geforce

sorry.....

Well I phoned them direct yesterday even though I bought through third party. Their container was due yesterday, but delayed. They will start unpacking the container today and we Allbrain and I can get our stuff only on Monday !!! They opened shop the 14th it's now the 23rd and they their first stock if maybe coming today. I cannot even put into words how p'd off I am anymore. One things for sure. I don't care what it cost but I will have TWO decent PC's form now, one as a backup. And if I need from Esquire I will get direct from JHB and send my own courier. Gees - 4 weeks enigma ? And I thought 2 weeks was agony.

ADDED - In fact - I have no problem sending back my dead mobo now as they owe me big time.

I have lost all my respect for that company. They can go and f( at )ck themselfs !!!!

Hmmm,

I guess the techs there are freshly graduated college students who have done a basic A+ and think that they know everything...

I have encountered this before at Rectron...

The kid was bragging to me over the phone about his qualifications...

I just pointed out that with all his "qualifications" he still hadn't fixed the problem. I also pointed out that I knew how to fix it, I just wanted to swap the component out...

He sheepishly went about organising the swap out.

i got an A+, so what you trying to say

GUYS !!! IF YOU ARE IN CAPE TOWN AND WERE THINKING OF ORDERING FROM ESQUIRE CAPE TOWN PLEASE THINK AGAIN. I ORDERED A BRAND NEW ABIT MOTHERBOARD FROM THEM ON THE 14 TH OF JANUARY AND TODAY THE 27 TH OF JANUARY AND I STILL DO NOT HAVE IT. ALL THAT THEY HAD TO DO WAS ORDER IT FROM THEIR JHB BRANCH (Sjoe ... I got through that without swearing).

such a pity
i thought i could finally have an abit without too much hassle
well, all we can hope for is they will jack up
they are new so i guess only time will help

After phoning around for days on end, I finally got hold of the right person. I told them about my problem and asked them to see if they can try and find out anything about my board's status. Guess what ??? They cannot even find the damn thing on their records. I am so pissed !!! I will strangle the first Esquire employee I see with my bare hands. I am going to bad mouth this company to anyone willing to listen. This is sommer KAK.

that sounds f**ing familiar

well i took a chance and ordered something that they will have to get from jhb. they better not screw me about too.

*double post*

Bad service? I waited SIX WEEKS for rectron Durban to replace a faulty 400 watt Aopen PSU for me last year.

Looong story, they first had no stock of an aopen 400 watt PSU for one week, until I walked in and asked why the hell there wasn't any stock, so they handed me an opened box with a PSU in it(RMA stock anyone), for the full wholesale price... which turned out to be a peice of crap( low voltages, made squealing noise).

I returned the PSU the following day, and had to wait six weeks for a replacement, which I made sure was in a sealed box, and that PSU has been in my pc for quite a few months now, and is working like a dream.

I will NEVER buy from Rectron again, unless I have no other alternative, and if my PSU dies, I won't take it back for a replacement, as I cant go without a pc whilst I wait for the dumbasses here in Durban to get stock again.

They seemingly never have stock if I just want one or two odd components, but the one day when I ordered two entire pc's, they had stock in instantly on components they had not stocked for months..

I been reading these very valid rants, heard folk say.
But the honest truth is, we cant do without these lazy-ass distributors. they the only ones who can bring stuff in in sufficient quantities such that they can get some bulk discount which makes it affordable (?) for us folk.

One thing worse than bad service is a misdirected complaint. Ranting around here is like preaching amongst the converted. I'd hope by now that we would have started posting our successes in complaining, and sharing secrets to getting 'them' to bend to our every whim.. but no.. we yak yak whine spit puke and profane. Hey, i did my fair share and them some of the same, but that lotsa wasted energy.

Same story with PCF etc..

So lets send all our phlegm to the very people who should be hearing it. Some may caution that everyone sending their phlegms is tantamount to mail bombing/spamming, but i disagree. If all complaints result in a something akin to a DOS attack, then it means them folks got a serious problem with their system/stock/staff etc... but that just an outrageous example anyway. (although the flames directed at Esquire cpt would actually result in physical violence it seems, especially from Solo. Imagine him going Postal...
scary thought! )

If anyone got a better idea, share it and let's go for it.

Maybe in future we will see some success stories worth sharing. one bitch and moan is very much the same as the next. The ONLY differentiator must be MISSION ACCOMPLISHED.

how do you guys all have rectron and stuff liscencs or what ever one call s it. can i get one?

its best if you have a company. the suppliers usually have different policies regarding applications etc. just visit their websites or see them personally and they will explain and help you out (sometimes).
rectron is very strict with application criterea (compared to many others!).
some suppliers will allow you to apply as a sole proprietor.

Smacker:
Some folk do, or they got a nice buddy. So either you register yourself a closed corporation or someting like that, or you get yourself a proper friend.

Either that, or u gonna break the bank trying to earn some bragging rights...

i want a friend like that!

Pick up the phone and speak to the head office.

Ask to speak to somebody with some seniority.

I did the same thing when I was having hassles with Computer Mania with them taking ages to deliver a part to me.

I picked up the phone. Spoke to a manager in JHB and I reckon the person who was handling the ordering etc. in CT got canned cause he wasn't there 3 days later.

I dig Ace's ruthless nature.. >;)

I just phoned Esquire JHB again. Talked to a lady in warranties and finally found my motherboard. The damn thing was ready for collection ages ago. The communication between the branches must be shot to hell. Hopefully I will get the board by tomorrow afternoon. About f#cking time !!!!

Axiz is the worst! Hate to ever have to deal with them! think they are so high and mighty coz they got themselves official distributor for Kingston... (oh what a crap web-site too).

Esquire JHB is also quite a cow! tired of their shyte...

AFAIK Rectron JHB hasn't given me any problems and I've had to return 10 HDD, 4 CDRW, 2 Mobo's.

FREAKING Rectron CT is a damn rip-off compared to JHB and once when I bought a IBM 30GB HDD - it fail on me 4 times (3 x bad sector, 1 x spindle failure) - in the end when I sent the drive back again they decided to drop my drive and chip the plastic on the HDD. Gave me grief and said I've lost my warranty! #$%@

got th radeon today so that took almost a week. not too bad but not good. they do seem to be improving as they settle in to a new city.

It has now been more than a month since I returned my board. Friday I got news that the board had been picked up by the courier and was on its way. They said it should be here on Monday. Well it is now Wednesday and I got news that the courier company has misplaced my board. They cannot find the damn thing. I officially give up. They can keep the damn board. I am buying a new one.

you must have the shittest luck, sorry to hear it

***News Flash***

My board is ready for collection at Esquire Cape Town. I just took them 36 days. Nice one Esquire. Never buying anything from them again.

Hi There

My name is Mahomed Cassim _Sales Director for Esquire Technologies
I have read the complaints regarding Cape Town Branch

Let me assure you that we have managed to iron out the stock shortages by increasing the number of stocks to the branch.

As you will appreciate that we did not know the Cape Town market hence we decided to limited supply, but to our surprise your support has been tremendous, so you will definitely see the branch well stocked up in future

As far as the opening of the branch, we were at the mercy of Telkom because of the Diginet connection between H/O and Cape Town which was ordered three months prior to opening and only got installed on the 12th January 2004 and only operational on the 15th of January this has put us in an embrassing situation

Let work together and make Esquire your No 1 Choice for product
If you have any issues relating to Esquire feel free to contact me
mahomed( at )esquire.co.za , I will glad to be of assistance.

Best Regards
Mahomed Cassim
Sales Director
Esquire Technologies

I must admit that since then I have had no problem with Esquire Cape Town at all. They stock a lot of products at most competitive prices. The Cape Town branch has shaped up to be a very good supplier of computer related products.